Privacy Policy

Last Updated: May 6, 2025

My Floor Haven, an online-only flooring retailer, values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.myfloorhaven.com (the “Site”) or make a purchase.

Information We Collect

Personal Information: Name, email, phone number, billing/shipping address, and payment details provided during checkout or account creation.
Order Information: Details of products purchased, delivery address, and contact information for order processing and shipping coordination. You can update contact information via your account or by emailing support@myfloorhaven.com.
Usage Data: IP address, browser type, pages visited, and time spent on the Site, collected via cookies and tracking tools.
Marketing Data: Preferences and consent for newsletters or ads, collected with your explicit consent.

How We Use Your Information

Order Processing: To process payments, ship orders, and provide order updates (e.g., tracking information).
Customer Support: To respond to inquiries via email (support@myfloorhaven.com) or phone (505-589-3099).
Marketing: To send promotional emails or ads, only with your consent. You can opt out via email or the Digital Advertising Alliance portal.
Site Improvement: To analyze usage data and enhance Site functionality and user experience.

How We Share Your Information

Service Providers: We share data with trusted partners like Shopify (hosting), payment processors (e.g., PayPal, Stripe), and shipping carriers (e.g., FedEx, UPS) to fulfill orders.
Legal Compliance: We may disclose data to comply with legal obligations or protect our rights.
Marketing Partners: With your consent, we share data with ad platforms (e.g., Google Ads, Facebook Ads) for targeted advertising.

Cookies and Tracking

We use cookies to improve your browsing experience, personalize ads, and analyze Site performance. You can adjust cookie settings in your browser or opt out of targeted ads via Google Ads, Facebook Ads, or the Digital Advertising Alliance portal.

Data Security

We use industry-standard encryption (e.g., SSL, PCI-DSS compliance) to protect your data. However, no online transmission is 100% secure, and you use the Site at your own risk.

Your Rights

Access and Update: Request access to or update your personal data by contacting support@myfloorhaven.com.
Opt-Out: Unsubscribe from marketing emails or opt out of targeted ads.
Deletion: Request deletion of your data, subject to legal retention requirements.

Third-Party Links

The Site may link to third-party sites (e.g., Shopify checkout, manufacturer pages). We are not responsible for their privacy practices.

Children’s Privacy

The Site is not intended for children under 13. We do not knowingly collect data from children.

Changes to Privacy Policy

We may update this policy as needed. Changes will be posted here with an updated “Last Updated” date.

Contact Us

For privacy inquiries, contact:

Business Name: My Floor Haven
Email: support@myfloorhaven.com
Phone: (505) 589-3099
Business Hours: Mon - Sat 9AM - 9PM (MST)

See our Terms of Service, Shipping Policy, Return & Refund Policy, Sales and Use Tax Policy, and FAQ at www.myfloorhaven.com for additional details.

By using the Site, you agree to this Privacy Policy.