FAQ
Last Updated: May 6, 2025
1. Who is My Floor Haven?
My Floor Haven is an online-only flooring retailer offering high-quality, affordable flooring at www.myfloorhaven.com, including hardwood, laminate, tile, bamboo, vinyl planks, and carpet tiles.
2. Why choose My Floor Haven?
- Wide selection of modern and classic styles.
- Competitive pricing with a price match guarantee (see below).
- Eco-friendly flooring options.
- Dedicated support at support@myfloorhaven.com.
3. What payment methods do you accept?
Visa, MasterCard, American Express, Discover, PayPal, Shop Pay Installments, and ACH transfers for bulk orders.
4. Can I modify or cancel my order?
Cancellations are free before payment processing (1-5 business days), except for custom orders. Modifications may not be possible after processing. Contact support@myfloorhaven.com immediately.
5. Do you offer price matching?
For products over $2,000, we’ll beat a lower online price from an authorized retailer by $50. The item must be in stock. Exclusions include auction sites, clearance sales, and promotions (e.g., Black Friday). Contact us to verify eligibility.
6. Where do you ship?
To the 48 contiguous U.S. states. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or Canada, unless specified on product pages.
7. How much does shipping cost?
Shipping costs are based on weight and location, shown in your cart and finalized at checkout. A $500 minimum order is recommended.
8. How long does shipping take?
- Handling: 1-5 business days.
- Transit: 4-10 business days.
- Total: 5-15 business days, as noted on product pages.
9. How do I track my order?
A tracking number is emailed within 24 hours of shipment. Contact support@myfloorhaven.com if not received within six business days. Track your order at https://myfloorhaven.com/apps/parcelpanel.
10. What if my order arrives damaged?
Inspect before signing. Note damages on the receipt and report within 24 hours with photos to support@myfloorhaven.com or www.myfloorhaven.com/contact-us.
11. Do you offer curbside delivery?
Yes, most deliveries are curbside, unless special instructions are requested.
Re-delivery or storage fees may apply. Ensure someone is available.
13. What is your return policy?
Returns within 30 days for unused, unopened products, subject to a 25% restocking fee and return shipping costs. Brand-specific policies may apply, as noted on product pages. No full refunds after shipment. See our Return & Refund Policy.Â
14. Can I return custom-made items?
No, custom items are final sale, as indicated on product pages.
15. How do I determine how much flooring I need?
Use our Instant Quote Calculator at www.myfloorhaven.com/pages/flooring-quotation-calculator.
16. Do you offer flooring samples?
Yes, order samples via www.myfloorhaven.com/contact-us, to preview products.
17. Can I see how the flooring will look in my home?
Use our Room Visualizer Tool Widget at www.myfloorhaven.com.
18. Do you provide installation services?
No, we recommend professional installers.
19. How do I clean and maintain my floors?
Use hardwood-safe cleaners, avoid wet/steam mopping, and sweep regularly.
20. Will my flooring fade over time?
Some fading may occur due to UV exposure. Use UV window film and rearrange furniture/rugs.
21. What kind of rug pads should I use?
Use natural rubber or felt pads, avoid PVC.
22. How does Shop Pay Installments work?
Via Affirm:
- Pay in 4 ($50-$999): Interest-free, every 2 weeks.
- Pay in 2 ($35-$50): Interest-free, every 15 days.
- Pay Monthly ($150-$30,000): 3, 6, or 12 months (0-36% APR).
Eligibility checks don’t affect credit. Late payments may impact future eligibility.
23. How is sales tax calculated?
New Mexico orders include gross receipts tax (7.875%-8.3125%) based on delivery address, applied to product and shipping costs, shown in your cart and at checkout. Out-of-state orders may require use tax. See our Sales and Use Tax Policy.
24. How does My Floor Haven protect my privacy?
We collect data for order processing, support, and marketing (with consent), shared with trusted partners (e.g., Shopify, FedEx). Data is secured with SSL. See our Privacy Policy.
25. Do you use cookies or tracking technology?
Yes, for site functionality and ads. Adjust settings in your browser or opt out via Google Ads, Facebook Ads, or the Digital Advertising Alliance.
26. Can I opt out of targeted advertising?
Yes, via ad platform settings or the Digital Advertising Alliance portal.
Contact Us
- Business Name: My Floor Haven
- Email: support@myfloorhaven.com
- Phone: (505) 589-3099
- Business Hours: Mon - Sat 9AM - 9PM (MST)
See our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and Sales and Use Tax Policy at www.myfloorhaven.com for details.
