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Got a Question? Call Us

505 589-3099

Mon - Sat 9AM - 9PM (MST)

Contact Us For Quotes & Discounts: (505) 589-3099
 

FAQ

Frequently Asked Questions

About My Floor Haven

1. Who is My Floor Haven?

My Floor Haven is an online flooring store dedicated to offering high-quality, affordable flooring solutions. We provide a wide selection of flooring options, including solid hardwood, engineered hardwood, laminate, tile, bamboo, luxury vinyl planks, and carpet tiles.

2. Why should I choose My Floor Haven?

  • Wide Selection: From modern to classic styles, we offer options for every home.

  • Affordable Prices: We work hard to provide competitive pricing.

  • Eco-Friendly Options: We carry sustainable flooring solutions.

  • Customer Support: Our team is here to help you find the perfect flooring.

Ordering & Payment

3. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Shop Pay Installments, and ACH transfers for bulk orders.

4. Can I modify or cancel my order?

Once an order has been processed or shipped, changes may not be possible. Contact us immediately if you need to modify your order.

Price Match Guarantee

5. Do you offer price matching?

Yes! If you find a lower online price for an item, we’ll beat it by $50 for products priced over $2,000. The item must be in stock, and the competitor must be an authorized online retailer. Exclusions apply to auction sites and promotional events like Black Friday.

Shipping & Delivery

6. Where do you ship?

We currently ship to the 48 contiguous U.S. states. We do not ship to Alaska, Hawaii, Puerto Rico, Canada, or other U.S. territories.

7. How much does shipping cost?

  • Orders over 150 lbs typically ship via LTL Freight, with rates starting at $300.

  • Every additional 50 lbs incur an extra $75 charge. Orders exceeding 700 lbs require a custom quote.

  • Orders below 150 lbs are shipped via FedEx, USPS, or UPS with variable rates.

8. How long does shipping take?

  • Handling Time: 1-5 business days.

  • Transit Time: 1-15 business days, depending on location.

  • Total Delivery Estimate: 2-20 business days.

9. How do I track my order?

You will receive a tracking number via email within 24 hours of shipment. If you do not receive tracking information within six business days, contact support@myfloorhaven.com.

10. What if my order arrives damaged?

  • Inspect the shipment before signing the receipt.

  • Note any damage on the delivery receipt.

  • Report missing or damaged items within 24-48 hours to support@myfloorhaven.com

11. Do you offer curbside delivery?

Yes. Most flooring and tile deliveries are curbside only, and drivers will not carry items inside due to insurance restrictions.

12. What happens if I miss my delivery?

If no one is available to receive the shipment, additional re-delivery, storage, or return fees may apply.

Returns & Exchanges

13. What is your return policy?

We accept returns within 30 days for unused, unopened products. Return shipping costs apply, and a restocking fee may be charged.

14. Can I return custom-made items?

No. Custom-made items are final sale and cannot be returned.

Product Information & Installation

15. How do I determine how much flooring I need?

Use our Instant Quote Calculator to estimate how much material you need based on your room size.

16. Do you offer flooring samples?

Yes! Ordering samples allows you to preview the look and feel of a product before making a final purchase.

17. Can I see how the flooring will look in my home?

Yes! Our Room Visualizer Tool lets you upload a photo of your space and preview different flooring options.

18. Do you provide installation services?

No, but we recommend hiring a professional flooring installer for the best results.

Care & Maintenance

19. How do I clean and maintain my floors?

  • Use a hardwood-safe cleaner (avoid harsh chemicals).

  • Avoid wet mopping or steam mopping.

  • Regularly sweep or vacuum to remove dirt.

20. Will my flooring fade over time?

Yes, some natural fading may occur due to UV exposure. We recommend UV window film and occasionally rearranging furniture and rugs to ensure even wear.

21. What kind of rug pads should I use?

Use natural rubber or felt rug pads to prevent damage. Avoid PVC rug pads, which can trap moisture.

Financing with Shop Pay Installments

22. How does Shop Pay Installments work?

Shop Pay offers flexible payment plans through Affirm:

  • Pay in 4 (orders $50-$999): Interest-free payments every 2 weeks.

  • Pay in 2 (orders $35-$50): Two interest-free payments every 15 days.

  • Pay Monthly (orders $150-$30,000): 3, 6, or 12-month terms (0-36% APR).

Checking eligibility will not impact your credit score. Late payments may affect future eligibility.

Privacy & Security

23. How does My Floor Haven protect my privacy?

We collect and use personal data only for order processing, customer support, and marketing (with consent). Your data is secured and not shared with third parties outside of essential service providers.

24. Do you use cookies or tracking technology?

Yes, we use cookies and tracking tools to improve your browsing experience and personalize advertising. You can adjust cookie settings through your browser.

25. Can I opt out of targeted advertising?

Yes, you can opt out through services like Google Ads, Facebook Ads, and Bing Ads, or visit the Digital Advertising Alliance opt-out portal.

Customer Support

26. How can I contact My Floor Haven?

Legal Business Name: GGNT Import LLC
Email: support@myfloorhaven.com
Phone: (505) 589-3099
Address: 1209 MOUNTAIN ROAD PL NE, STE R, Albuquerque, NM 87110